![]() The seller may deduct shipping costs before refunding the buyer. If an order is returned to the seller as undeliverable, the seller should issue a refund to the buyer and state that this is the reason for the refund being issued. Finally, unsellable items that are not Amazon’s responsibility will warrant the same as sellable items (see above). Some or all of the referral Fee and the variable closing fee will also be returned to the seller’s account. When the goods returned are not sellable and Amazon takes responsibility for unfit status, the seller will be credited a replacement value subject to the terms within the FBA Lost and Damaged Inventory Reimbursement Policy. The seller will also be refunded some or all of the referral fee and the variable closing fee. If the item is returned in sellable condition, the buyer will be refunded and the seller will be charged the equivalent amount. Returns on Fulfillment by Amazon OrdersĪmazon will process and handles all Fulfillment by Amazon (FBA) returns. Note that Amazon requires the seller to use return policies that equal or surpass Amazon’s own policies in fairness to the Buyer. Return PoliciesĪll return policies should be clearly stated under the seller’s Returns section in order to avoid any misunderstandings or future A-to-Z Guarantee Claims. The RPF is calculated by adding the Order Handling fee, the Pick & Pack fee and the Weight Handling charge.
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